SHIPPING WORLDWIDE WITH DHL EXPRESS 🌎

International orders: You can expect a 1-3 days delivery worldwide with DHL Express.

Norwegian orders: You can expect a delivery time of 1-3 days with couriers like Bring, Instabox, Helthjem and Porterbuddy.  

We cover all import duties & taxes for UK, EU, NO & US orders.

Delivery Time: Our commitment is to deliver your order as quickly as possible. For in-stock items, expect a delivery time of 1-3 working days.

Shipping Rates: We are delighted to offer FREE SHIPPING on all orders above 1499 kr. For orders under 1499 kr, shipping costs will vary depending on the shipping option you select.

We collaborate with several trusted couriers, including: DHL, Bring, Helthjem, Instabox and Porterbuddy, to provide you with a range of delivery choices.

Order Cancellation: Our automated logistics system quickly processes orders for efficiency. Hence, cancellation of orders for in-stock items is not possible once placed. For preorders, please contact us if you need to cancel.

Exchanges & Returns

Returns must be made within 14 days from the delivery date for a full refund. For exchanges, such as a different size or color, you have 30 days from the delivery date to initiate this process.

Return and Exchange Process (Change of size is always free of charge):

https://returns.yayloh.com/retailer/casparasports

Return Process:
To initiate a return or exchange, use this link: https://returns.yayloh.com/retailer/casparasports

If the link for some reason don't work, please email us at hello@casparasports.com with your order number and the items to return and we will provide a return code and instructions.

Our return address is Holtbråtveien 143, 1449 Drøbak. Please remember, items must be returned through our designated shipping partner to ensure proper processing.

Return Fees (Exchanges are FREE):

• Returning 1-4 products: 79 kr
• Returning 5-8 products: 129 kr

Return Conditions: Items must be returned unused, with tags intact, and free from signs of wear such as perfume or deodorant. 

Non-Returnable Items:

• Final sale items
• Gift cards
• Products not in original condition
• Products without tags
• Products showing signs of wear or damage

Refunds:
We'll notify you upon receiving your return, and following inspection, inform you about your refund status. Approved refunds will be credited to your original payment method. Please be aware of potential processing delays by your bank.

Complaints/Defects/Warranty

At Caspara Sports, we prioritize the quality of our products. In the rare event that you receive a defective or damaged item, please contact us immediately at hello@casparasports.com with photos of the issue and your order number.

All complaints must be reported as soon as the defect is noticed – ideally upon opening the package – to ensure a legitimate claim. Our complaint policy includes the following options:

• Replacement: You may return the item to us, and we will send a replacement as soon as possible.
• Gift Card: Alternatively, you can choose to receive a gift card equivalent to the value of your claim.
  

Please note that we only process legitimate claims to ensure fairness for all our customers. Claims are not valid once the item has been received, inspected, and returned to you as not fit for sale – such cases become a matter of dispute, as they are based on our warehouse’s quality assessment.

Our warehouse evaluates all returned items against a consistent quality standard for all customers. If a returned item is not approved, it will be sent back to you, and no warranty will apply.

For any potential complaint, always contact hello@casparasports.com with detailed information, photos, and your order number. We only handle serious inquiries to maintain fairness and quality.

Thank you for your understanding and cooperation!

Uncollected packages

All our orders are sent directly from our warehouse. It is not possible to change/cancel an order once it has been placed. A charge of EUR20/NOK200/SEK200 will be added for uncollected packages to cover the cost of returning it and handling costs.